Terms of Use

The provider and contracting party for the Velohood platform is:

These Terms cover the website, web app and PWA and all accounts, listings, bookings, workshop features, messages, reviews, community posts and events provided through them. A user's differing terms apply only when Velohood expressly accepts them in text form.

Individual agreements between users, mandatory consumer rights and valid terms of a business lessor or workshop for its own services take precedence.

Velohood provides infrastructure for listing bicycles and accessories, handling rental requests, finding workshops, managing repairs, communicating and using community features. The platform-use contract is between the user and Velohood.

Velohood is generally not the owner, lessor, renter, workshop, event organiser or payment service provider. Rental contracts are between lessor and renter, repair contracts between workshop and customer, and the named organiser is responsible for an event.

Velohood does not guarantee identity, creditworthiness, authority, ownership, roadworthiness, quality, availability or performance. A business or verified label only confirms the stated platform process. Use is currently free of a separate platform fee; any future paid platform service requires clear advance pricing and separate agreement.

• Accounts may be opened only by adults with full legal capacity or duly represented organisations.
• Mandatory information must be true, complete and current; email must be verified before protected functions are used.
• Accounts are personal or assigned to the named business. Credentials must not be shared and suspicious access must be reported promptly.
• Mass registration, impersonation and bypassing restrictions with further accounts are prohibited.

For security, only the most recently issued session remains valid. A successful login on another device or browser may end existing sessions and require a new login.

Actions are attributable to the holder where authorised or enabled by a culpable breach of security duties, but not where caused by Velohood.

Users must state accurately whether they act privately or in trade. Regular, organised or continuing rental activity may be commercial regardless of the selected account label.

Business providers and workshops are responsible for all required company, pricing, tax, consumer, withdrawal, warranty and information duties. Business functions may include fleets, accessories, calendars, statistics, workshop profiles, estimates and invoices. Velohood may request evidence and restrict functions pending review.

Business users access their own profile, listing, booking, customer, workshop, invoice and statistics data where supported. Velohood accesses platform data as needed for operation, support, safety and moderation. Dashboard access ends on termination; legal retention, evidence and data rights remain.

A provider confirms it is entitled to offer the item or service and will comply with applicable law.

• Descriptions, photos, prices, deposits, locations, availability, duration, lead times and equipment must be accurate and not misleading.
• Bicycles and accessories must be roadworthy, functional, clean and as described at handover; known defects must be disclosed.
• Serial numbers, ownership records and private addresses must be truthful. Stolen or unlawfully obtained items are prohibited.
• Business prices must comply with price and VAT rules; deposits must be stated separately.
• Availability must be kept current and impossible overlapping bookings must not knowingly be accepted.

Velohood may perform technical checks and authorised moderation before or after publication. This is not a general prior review or a guarantee of legal or factual accuracy.

A request records the bicycle, period, frozen daily price, accessories, total rental price and any separate deposit. When the owner accepts it, it becomes ACCEPTED and an immutable rental contract is generated as a binding offer. Its snapshot includes available bicycle identification and technical data, included and booked accessories and, for business lessors, their rental and cancellation policies at that time. Later listing or policy changes do not alter it. The direct rental contract arises once owner and renter have each accepted the complete contract using the control intended for their role. It can be downloaded with the total price before acceptance, and handover remains blocked until both accept.

The renter receives the exact bicycle pickup address and GPS coordinates only after request acceptance. They remain hidden while pending or rejected and when cancelled before acceptance. Once accepted, the exact address remains in the protected contract snapshot and may remain accessible to the parties after a later cancellation for the retention period. The renter may use it only for the specific rental, legal evidence, pickup and return.

An instant-bookable bicycle may be accepted automatically. If no payment method is yet recorded, the parties must agree one before contract acceptance and handover. Mandatory pre-contract and consumer information from business providers remains required before the renter's binding declaration.

Overlapping accepted bookings prevent acceptance. Calendar changes bind the parties only when both agree. Platform status and the versioned, SHA-256-protected contract document the process but do not replace statutory information or individual agreements.

For a PENDING, ACCEPTED or ACTIVE booking, either party may propose new rental dates through “Manage booking”. The proposer's consent is recorded on creation; the other party accepts or rejects with a reason. Availability, accessories and price are checked on creation and again before application. Only one proposal may remain open; a newer proposal supersedes the previous version. New dates and any recalculated price are applied once and only after both parties confirm. Lost availability causes system rejection. The original contract, former dates and version history remain preserved.

“Documents & Agreements” collects the rental contract and, where used, documents for period change, extension, early return, defect resolution, refund, breakdown report and return protocol. Documents are provided in German and English with status, version and SHA-256 integrity value. Confirmed documents are immutable; later changes create a new version. A proposal requiring confirmation becomes binding only after both parties have given the required consent.

The platform supports PIN handover. The lessor starts pickup and the renter confirms with the PIN, changing the booking to ACTIVE. For return, the renter starts the process and the lessor confirms, changing it to COMPLETED.

• Both parties should document condition, damage, accessories, keys and mileage or battery before and after use.
• The renter must use the bicycle carefully and lawfully; any supplied lock must be properly used and, where possible, attached to a fixed object.
• The renter must stop using an apparently unsafe bicycle and report accident, theft, loss, material damage or a safety defect without undue delay; police or emergency services must be contacted where required.
• Repairs and alterations normally require prior lessor consent; urgent danger prevention and mandatory statutory defect rights remain unaffected.
• An extension is available only while the rental is ACTIVE and before its current end through a proposal valid for 72 hours. Both parties must give traceable consent; no response causes no automatic extension. Only one extension proposal may remain open. Availability, following bookings, buffer time, accessories and maximum duration are checked. The additional amount is calculated from the rates frozen at booking and paid directly between the parties. On confirmation, only the operational end date changes; the original contract, total price and history remain. An issued return PIN becomes invalid and must be re-issued; extension is impossible after confirmed return. Late-return claims follow Section 546a BGB and statutory proof requirements.
• The bicycle, keys and accessories must be returned at the agreed time and place in the condition resulting from proper use.

An early return is recorded through a two-party proposal and an “Early-return agreement”. It specifies the new handover time and whether the original total remains unchanged, a concrete refund is due directly between the parties, or the financial question remains open for a clarification case. Unless otherwise agreed, the agreed total initially remains unchanged; mandatory statutory rights are not excluded. Physical return uses the return PIN. The platform then creates an immutable return protocol with a version and SHA-256 integrity value, but no PIN or PIN hash.

Rental price uses the stored daily rate, rental days and selected accessories. Deposit is separate. Workshops determine service prices, collection fees, estimates and invoices.

Velohood currently receives no payments or deposits, operates no escrow and processes no card, CVV, online-banking or PayPal credentials. Payment, refunds and deposit settlement occur solely between the parties.

In extension, early-return, defect-resolution or refund agreements, Velohood merely records the amount, method and any due date agreed by the parties. Velohood neither pays nor collects these amounts and performs no automatic refund.

• Cash: handled personally.
• PayPal: direct external payment; an uploaded receipt and manual lessor confirmation are not a Velohood guarantee.
• Card on site: a business provider's own payment system.
• Workshop payment: may be documented as cash, card, transfer, PayPal or another direct method.

Do not share unnecessary account data. Redact irrelevant information from receipts.

A renter may cancel their PENDING or ACCEPTED booking with a reason; the lessor may reject a pending request. An accepted rental cannot be unilaterally ended by the lessor without a legal or contractual basis.

From the agreed start date, a lessor may mark a genuine missed handover as NO_SHOW. Status alone does not decide payment, damages or refunds. Velohood currently charges no cancellation fee and makes no automatic refund; mandatory law and valid direct-contract rules apply.

Velohood provides no bicycle, liability, comprehensive, theft or payment-default insurance. Users must check whether their own cover includes rental, use, damage, theft and third-party liability.

The renter is not liable for ordinary proper wear. Statutory rules and valid agreements govern damage and loss. Liability generally requires an attributable breach and proven loss. Platform status does not validate a lump-sum claim.

For a breakdown or defect, either party may create a factual, read-only breakdown report with description, time and safety flag. It is not an admission of fault, liability or a claim. A bicycle marked safety-critical or otherwise apparently unsafe must not be ridden until properly clarified.

The owner may then propose a defect-resolution agreement, such as collection, repair, replacement bicycle, early return, full or partial refund, or further clarification. It becomes binding only after the renter confirms. During its 72-hour validity only one resolution proposal remains open; a newer version supersedes the earlier one and can be applied only once. Financial performance is direct between the parties. Neither the document nor its status automatically decides cause, fault, warranty, liability or payment; mandatory statutory rights remain unaffected.

Photos, chat and handover records may assist evidence. A lessor's claims for changes or deterioration generally become time-barred six months after return under Section 548(1) BGB; other claims may have different periods. Velohood is not a court, insurer or expert and cannot order payment.

A party may open a dispute for an active or completed booking. This marks the process and can block account deletion until closure. In clarification, authorised administrators work on a generally read-only basis and only within the limited TN access described below. They cannot unilaterally change the rental contract, period, price or return status. Manual technical completion is possible only for a booking still recorded as ACTIVE, as a documented exception with a specific mandatory reason and audit entry.

An administrative status decision does not determine ownership, liability, warranty, damages or payment. Parties must resolve those matters by agreement or through the competent authorities or courts.

Reviews must relate to a completed transaction and become available no earlier than four hours after confirmed return. The anchor is actualEndAt for a PIN return and otherwise completedAt. Until then the platform shows the availability time; the review-availability notification is sent only once. Reviews must be truthful, factual and free of abuse, threats, discrimination, advertising or third-party personal data. Manipulated or purchased reviews are prohibited.

For a specific rental clarification, a participant opens a dedicated TN case using the provided control and supplies a reason and description; the related PM/BM order number is a secondary reference. The parties may add relevant evidence photos. Evidence is immutable after upload and no further evidence can be added after closure. Only from within that TN case may an administrator view the before/after condition photos, additional evidence and the two separate TN conversations with owner and renter, and reply there. The ordinary rental chat, contract, prices, payment data, exact pickup address and other contact data remain outside that access. Case and conversation access and status changes are logged.

“Processing within up to 48 hours” is a non-binding target. Velohood may manage the technical case status and facilitate communication but makes no binding determination of title, responsibility, defects, liability, damages, deposit, refund or payment. Statutory rights, burdens of proof and access to courts remain unaffected.

Workshops control their profiles, services, availability, prices and collection options. A request normally begins as PENDING and may be confirmed or rejected.

A workshop may provide line items, parts, labour, taxes, notes and an estimate. Acceptance creates the direct repair engagement according to its displayed content, subject to statutory rules on estimates and additional work.

Customers must provide accurate defects, bicycle details, photos and pickup address. Workshops must perform professionally, obtain approval for material additional work and meet invoice, tax, warranty and consumer duties. Velohood may document invoices and payment status but is neither issuer nor collection service.

Community features include posts, comments, likes, route notes and events. Users are responsible for their content; safety, medical, legal or technical statements by users are not Velohood advice.

The named organiser offers an event and is responsible for participation terms, route, equipment and safety. Participants remain responsible for their suitability and lawful conduct. Velohood is an organiser only where expressly stated.

Users retain rights in uploaded photos, text, logos, reviews and other content. For the platform purpose and duration they grant Velohood a non-exclusive, worldwide, royalty-free right to store, reproduce, format and display it within the platform and process it for moderation and backup.

The licence is limited to operation, display, safety and moderation. Public use ends after deletion unless law, evidence, effective anonymisation or technically limited backups require otherwise. Users confirm they hold all rights and consents and do not infringe third-party rights.

For each photo action the user chooses Camera, Gallery or File. The camera is used only after an active choice and the permission required by the browser or operating system; Velohood receives no general access to the device or its files. Users may upload only necessary, lawfully created images without unnecessary third-party data.

• illegal, fraudulent, discriminatory, abusive, threatening, pornographic or violence-glorifying content or activity;
• stolen goods, false company details, sham offers, price, review or payment manipulation;
• harassment, spam, unlawful advertising, publication of others' contact data or bypass of safety/reporting functions;
• malware, attacks, unlawful scraping, overload, reverse engineering or technical circumvention;
• use of another's account, automated account creation, resale of access or use outside the agreed purpose.

Velohood may restrict content or accounts where concrete indications of illegality, danger, fraud, security issues or Terms violations exist. Measures include correction requests, reduced visibility, deactivation, removal, feature restrictions, warnings, temporary suspension or termination.

Moderation currently relies mainly on user reports and manual review. Technical systems may check file type, size, mandatory fields, spam and security; no solely automated final legality decision is currently intended.

Reports should identify content, location and reason. Decisions are intended to be careful, objective and proportionate. Where required, the affected user receives reasons and complaint options. Complaints can be sent through support or to nazarchuprii@gmail.com.

Velohood seeks reliable operation but does not promise uninterrupted availability. Maintenance, security, provider outages, force majeure and necessary changes can cause restrictions.

Search and lists use filters, availability, period, location/map area, category and selected sorting. There is currently no paid ranking. Moderation or safety measures can affect visibility.

Listing and workshop views may be shown as aggregate statistics. Only signed-in users' views of other providers' offers count; anonymous, technical and provider-owned views do not. Favourites and these counts may appear in provider analytics but do not promise a particular placement.

Listings currently appear only through Velohood. There are no affiliate channels or preferential treatment of Velohood's own offers because Velohood offers no bicycles or workshop services. Material changes will be disclosed.

Velohood has unlimited liability for intent and gross negligence, culpable injury to life, body or health, under product liability law and within expressly assumed guarantees.

For slight negligence affecting an essential contractual duty, liability is limited to foreseeable, typical loss. Otherwise liability for slight negligence is excluded to the extent permitted by law.

To the lawful extent, Velohood is not liable for performance of direct user contracts, offered bicycle or service condition, solvency, user content or external payments. Mandatory responsibility for Velohood's own acts, moderation or hosting remains unaffected.

Users are liable under law for culpably caused infringements and loss. If a third party validly claims against Velohood because of user content or conduct, the responsible user indemnifies necessary and reasonable costs to the extent they are responsible.

This does not apply where Velohood caused or is responsible for the claim. The user will be appropriately involved before admission or settlement.

The platform contract is indefinite. Users may terminate through profile settings. Deletion is temporarily blocked while active rentals, disputes or workshop jobs remain and can be retried after closure.

Velohood may ordinarily terminate the free contract on reasonable notice, or restrict/terminate for material or repeated illegality, fraud, safety risk or circumvention. Where possible and reasonable, a warning is given first.

Where Regulation (EU) 2019/1150 applies, full ordinary termination for a business user is generally reasoned on a durable medium at least 30 days in advance; statutory exceptions remain. Restrictions and suspensions are generally reasoned by the time they take effect.

After termination, public profiles and offers are disabled and profile data deleted or anonymised under the Privacy Policy. Legally required contract, invoice, dispute and audit records remain for their required periods.

The currently free platform contract creates no payment duty to Velohood. If a future separately agreed paid platform service gives a consumer a statutory withdrawal right, instructions and a model form will be supplied before contract.

For a direct consumer contract with a business lessor or workshop, that business alone must provide consumer information, withdrawal instructions where required, and statutory warranty. A contract between two private persons generally has no consumer withdrawal right.

These Terms do not limit mandatory rights, particularly under the German Civil Code.

Velohood is neither obliged nor willing to participate in proceedings before a consumer arbitration board. Access to ordinary courts remains unaffected.

Platform complaints may first be submitted through support or email. Where the Digital Services Act applies, its out-of-court settlement and authority complaint options remain available.

Velohood may change these Terms where new functions, security requirements, providers, business models or law objectively require it without unreasonably disadvantaging users.

Registered users receive clear, reasonably advance notice of material changes. Express consent is obtained where legally required; silence or continued use is not consent without a valid legal or contractual mechanism.

For business users under Regulation (EU) 2019/1150, notice is at least 15 days and longer where technical or commercial adjustment requires it. Retroactive or immediate changes occur only where law permits, including mandatory legal, regulatory or security needs.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not remove mandatory protection of their habitual-residence state.

Exclusive jurisdiction is agreed only for merchants, public-law entities or special public-law funds and other legally permitted cases. Statutory venues apply to consumers.

Contact: nazarchuprii@gmail.com. Full provider information is in the Legal Notice.

Relevant law includes Sections 305 et seq. BGB, Regulation (EU) 2022/2065 (Digital Services Act) and, where applicable, Regulation (EU) 2019/1150.

Platform provider: Nazar Chuprii.